This distressing narrative dates back to 2013, unfolding within the benign confines of a retirement home in Michigan. Lorraine Bayless, an 87-year-old resident, collapsed in a communal area within the retirement home, causing healthcare professionals to call 911.
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A baffling twist occurs in this tale as the person who identified as a nurse on the call turned out to be a resident services director at Glendale Gardens.
The director indicated to the dispatcher that Lorraine was not breathing, which should have immediately prompted the initiation of CPR - a standard protocol. However, the director adamantly refused to carry out this life-saving procedure, arguing that it would violate the home's policies. A later statement from the care home disproved her claim, stating that she was indeed permitted to administer CPR, and she had indeed misunderstood the facility's rule.
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Transcript:
[Emergency Call Transcription]
Dispatcher: "911, what's your emergency?"
Caller: "We have a resident here who has collapsed and is not breathing."
Throughout the call, the dispatcher implores the resident services director to perform CPR. However, despite her pleas, the refusal remains steadfast. The heart-wrenching plea of the dispatcher to have virtually anyone - a passerby, a gardener - attempt CPR remains hauntingly unanswered.
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Dispatcher: "This woman is not breathing well she might die if we don't start CPR."
Caller: "I understand, but our policy prevents us from doing so."
[End of Transcription]
Despite their best attempts, by the time emergency responders arrived, life had departed from Lorraine Bayless. Despite the tragic ending, no criminal charges were brought against the employee. The bereaved family was quite magnanimous in their grief, choosing not to hold the employee responsible and generally satisfied with the response.
@911insights2 Rule Rundown How A Misguided Policy Led to a Resident's Death #police #911 #911calls #cops #emergency #foryou #foryoupage ♬ original sound - 911insights